Privacy Policy

WHAT IS THIS PRIVACY POLICY FOR?

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The policy sets out the different areas where privacy is concerned and outlines the obligations & requirements of both myself and my clients. The way this website processes, stores and protects user data and information will also be detailed within this policy.

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THE WEBSITE

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This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

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WHAT IS THE GDPR (GENERAL DATA PROTECTION REGULATIONS, 2018) AND HOW DOES IT AFFECT ME?

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The GDPR replaces the 1998 Data Protection Act to ensure that your personal and sensitive, confidential data is kept private and held securely, being processed in the way that we have agreed. It is there to protect your rights as a consumer of a service that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we might exchange. 

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HOW LONG IS MY INFORMATION HELD?

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I must hold your data for 7 years after your final session. Therefore, all records will be deleted in after this time.

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WHY DO YOU NEED TO RECORD THIS INFORMATION?

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I collect information about why you are using the service, a small amount of medical information and a small amount of information about your lifestyle and significant others, (family, friends etc.) alongside brief session notes. This information enables me to provide a high quality service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session. Your contact details / address and Doctors details will only be used with your explicit consent or under extreme circumstances threatening your safety or the safety of others. See Terms and Conditions on website.

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THIS IS HOW I KEEP YOUR INFORMATION SECURE:

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• Hardcopy documents are all stored in a locked cabinet in a locked, private building.

• Text messages - My mobile phone is secured with a biometric scanner.

• Emails - My email account requires a user name and password. All emails held by me will be archived and deleted when the content is no longer needed, i.e. has been acted upon or therapy has ended.

• Email attachments - Any attachments sent by email to you containing personal sensitive information would be password protected and the password would be sent to you via text message.

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CONFIDENTIALITY

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Everything we talk about during our sessions is strictly confidential between you and me, except circumstances in which I have a duty to disclose information by law to the relevant authorities.

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CAN I ASK FOR MY DATA TO BE DELETED?

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Under the GDPR you can make a request in writing to me, for all your records to be deleted. In this case I would contact my insurance company and if they agreed to it, all your paper records would be destroyed and any electronic data such as emails or text messages would be permanently deleted from the devices they are stored on. I would have to save the request for deletion that you made but would not save any other data.

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DOES ANY OF MY INFORMATION GET SHARED WITH OTHER HEALTH AND SOCIAL CARE PROFESSIONALS?

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As I adhere to the GDPR, any contact, relating to you, with other health care professionals would only be made with your signed consent, e.g. If I were to write to your GP to notify them of your treatment with me, and to notify them of the treatment ending. This would only happen if it seemed that it would be particularly beneficial to you or if I need verification that Hypnotherapy is suitable for you. I would only do this if you were to sign the specific consent for this at the time, if such a decision is made.

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Exceptions:
In order to safeguard you and the people around you, if you were to disclose that you were going to carry out harm to yourself or someone else, then under my “Duty of Care” I am obligated by law to inform the relevant authorities. I would always aim to discuss this with you prior to contacting anyone.

If I was issued with a police warrant or court order for information about you, by law I would also have to provide them with the information.

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COOKIES POLICY

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Please read this cookie policy carefully.

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What are cookies?

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Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. In and of themselves, cookies are harmless and serve crucial functions for websites. Cookies can also generally be easily viewed and deleted.

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What types of cookies do we use?

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Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account.

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Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

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Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

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How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

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